support
Support
We are a small and nimble team and are heavily optimized to providing async support to our customers.
Channels
We offer the following channels for support:
Portals
- help.prism.sh - Support Desk
- feedback.prism.sh - Feedback / Roadmap / Changelog
Social
Email
- help [at] prism [dot] sh - Email Support (Enterprise Only)
Enterprise Support
Enterprise customers can speak directly to their Account Manager to schedule time with our solutions architects. We can help guide you through understanding our datasets, and extracting the valuable data quickly.
Feedback
Feature / Dataset Requests
If you have an idea for a feature we should add, or would like us to integrate your favorite Solana data provider, submit a feature request or dataset request.
Bugs
If you notice a bug or an inconsistency, please submit a bug report with as much info as you can provide.
Security Concerns
Please review the OWASP VDCS on tips for properly disclosing security concerns. You may open a bug report to file a report.